Find a Coffee Partner That Actually Cares
A complimentary consultation to explore whether our approach to wholesale coffee aligns with what your business needs.
Back to HomeWhat This Consultation Provides
This 90-minute conversation helps both of us determine whether a partnership makes sense. You'll get honest answers about what we can deliver, and we'll understand whether your needs align with our approach to roasting and supply.
By the end of the consultation, you'll have clarity about our quality standards, delivery capabilities, pricing structure, and how we handle the inevitable challenges that arise in any wholesale relationship. No sales pressure, just straightforward information.
If it seems like a good fit, we'll discuss next steps. If not, we'll say so directly and potentially suggest other roasters who might suit your operation better. Either outcome helps you move forward with confidence.
The Challenge of Finding Reliable Coffee Supply
Many cafes and restaurants struggle with inconsistent coffee quality from their suppliers. One month the coffee performs well, the next it tastes different, and getting clear answers about what changed takes multiple phone calls and frustrating delays.
Large wholesale suppliers offer convenience, but when problems arise, you're routed through customer service departments rather than talking to someone who actually knows your account. Small issues take days to resolve, affecting your daily operations and customer experience.
Meanwhile, generic coffee blends don't distinguish your business from competitors down the street using the same supplier. You want something that reflects your values and standards, not just another off-the-shelf option.
Finding a roaster who treats your business as a genuine partnership rather than just another order number shouldn't be this difficult. You deserve a supplier who responds when you reach out and maintains quality batch after batch.
Our Approach to Wholesale Partnerships
We work with a limited number of wholesale accounts, which allows us to give each partnership the attention it deserves. When you contact us, you speak directly with the people handling your coffee - not a sales team reading from scripts.
Our roasting documentation system tracks every batch with specific temperature curves and timing details. This means when you find a profile that works for your operation, we can replicate it accurately rather than approximating from memory or general notes.
We source green beans from established suppliers we've worked with for years, maintaining relationships that ensure consistency in what we receive. This stability in our supply chain translates to consistency in what you receive from us.
When issues arise - and they occasionally do in any food service operation - you get direct responses rather than navigating through support tickets. We handle problems as they come up, treating them as part of maintaining a working relationship rather than inconveniences to be processed.
What the Consultation Covers
Your Business Needs
We start by understanding your operation - volume requirements, service style, current coffee performance, and what you're looking to improve or maintain. This helps us determine whether we have the capacity and offerings to support what you need.
Our Quality Standards
We explain our sourcing practices, roasting approach, and quality control measures. You'll understand what standards we maintain and how we ensure consistency. We discuss both our strengths and limitations honestly, so you know what to expect.
Pricing and Logistics
We review pricing structure, minimum orders, delivery schedules, and payment terms. No hidden costs or surprise fees - everything is discussed upfront so you can make informed decisions about whether the economics work for your operation.
Partnership Expectations
We talk about communication practices, how changes are handled, what happens when issues arise, and what we expect from accounts we work with. Setting clear expectations early prevents misunderstandings later and helps establish a functional working relationship.
Investment Details
90-minute consultation session with no obligation
We offer this consultation at no cost because we believe partnerships should develop from genuine alignment rather than sales tactics. The conversation helps both parties determine fit before anyone commits time or resources to a relationship that might not work.
If we decide to move forward after the consultation, we typically start with sample roasts for you to evaluate. This allows you to assess quality in your actual service environment before establishing regular delivery schedules.
There's no pressure to proceed after the consultation. Many businesses take time to consider their options or compare multiple suppliers before making decisions. We respect that approach and remain available for follow-up questions regardless of your timeline.
Who This Consultation Serves
Good Fit For
- • Cafes seeking quality coffee suppliers
- • Restaurants adding specialty coffee programs
- • Retailers looking for reliable roasters
- • Businesses wanting direct roaster relationships
Less Suitable For
- • Very high volume operations (500+ lbs weekly)
- • Businesses prioritizing lowest possible cost
- • Operations needing daily deliveries
- • Accounts requiring extensive marketing support
Our Track Record With Wholesale Accounts
We currently supply coffee to over 40 cafes, restaurants, and retail locations across the region. These relationships range from three months to six years in duration. Most accounts stay with us long-term once they begin ordering regularly.
Our retention comes from doing the basics well - consistent quality, reliable delivery, responsive communication. We don't offer elaborate marketing packages or extensive training programs. What we provide is steady coffee supply handled professionally.
The businesses we work with value having a direct line to their roaster. When they call or email, they reach someone who knows their account and can address concerns immediately. This accessibility matters more to our partners than flashy perks.
Our Commitment to Honest Consultation
During this consultation, we commit to giving you straightforward answers about what we can and cannot provide. If your volume needs exceed our capacity, we'll tell you. If your timeline doesn't align with our roasting schedule, we'll be upfront about that limitation.
We won't pressure you to make decisions during or immediately after the consultation. Some businesses know quickly whether they want to move forward, while others need time to compare options or discuss internally. Both approaches are reasonable, and we adjust our follow-up accordingly.
If we determine we're not the right fit for your needs, we'll explain why and potentially suggest other roasters who might serve you better. Our goal is helping you find appropriate coffee supply, even if that supplier isn't us.
Have Specific Questions?
Feel free to share your concerns or requirements before scheduling a consultation.
Get in TouchHow to Schedule Your Consultation
Consultations typically happen at our roastery, though we can arrange phone or video calls for businesses located further away. In-person meetings allow you to see our operation and equipment, which some find helpful when evaluating potential suppliers.
We schedule these conversations during weekday business hours, adjusting timing to accommodate your availability. The 90-minute duration provides enough time for thorough discussion without rushing through important details.
To get started, simply reach out expressing interest in exploring a wholesale relationship. Include basic information about your operation - business type, approximate weekly coffee volume, and your general timeline for potentially making a supplier change.
Consultation Process
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1
Initial Contact
Send us a message with basic information about your business and coffee needs.
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2
Schedule Meeting
We'll coordinate a time that works for your schedule and confirm details.
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3
Consultation Discussion
90-minute conversation covering your needs, our approach, and partnership fit.
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4
Decision and Next Steps
Both parties determine if moving forward makes sense. No pressure either way.
Most consultations can be scheduled within one week of initial contact.
Schedule ConsultationReady to Explore a Partnership?
If you're looking for a coffee supplier who treats your business as a partnership rather than just an order number, this consultation provides clarity about whether we're a good fit.
Start the ConversationQuestions? Reach out at [email protected]
Explore Our Other Services
Roasting Experience Day
Spend a full day learning the craft alongside working roasters. Hands-on experience with equipment operation, quality assessment, and understanding what roasting actually involves.
Custom Blend Development
Collaborative service for businesses wanting a signature coffee blend. Through iterative tasting sessions, we develop a profile that reflects your brand and satisfies your customers.