Terms and Conditions

Last Updated: November 20, 2025

Binding Agreement

These Terms and Conditions constitute a legal agreement between you and Charcoal Ember. By accessing our website or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree with any part of these terms, you must not use our website or services. These terms work in conjunction with our Terms of Service and Privacy Policy to govern your relationship with Charcoal Ember.

User Obligations and Responsibilities

1. Lawful Use

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the website. Prohibited conduct includes:

  • • Harassing, threatening, or intimidating others
  • • Posting false, misleading, or fraudulent information
  • • Violating any applicable local, state, national, or international law
  • • Engaging in activities that could damage, disable, or impair the website

2. Accurate Information

When providing information to us through contact forms or other communication channels, you agree to provide accurate, current, and complete information. Providing false information may result in termination of your access to our services.

3. Content Guidelines

If you submit any content to us, including feedback, suggestions, or communications, you represent that:

  • • You own or have the right to use the content
  • • The content does not violate any third-party rights
  • • The content is not defamatory, obscene, or otherwise objectionable
  • • The content does not contain viruses or malicious code

4. Security Compliance

You agree not to attempt to gain unauthorized access to any part of our website, other users' information, or computer systems connected to our website through hacking, password mining, or any other means.

5. Compliance with Laws

You are solely responsible for ensuring that your use of our website and services complies with all applicable laws and regulations in your jurisdiction. This includes but is not limited to data protection laws, export control laws, and consumer protection regulations.

Liability and Warranties

Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind, whether express or implied. To the fullest extent permissible under applicable law, we disclaim all warranties, including:

  • • Merchantability: We do not warrant that our services are suitable for any particular purpose or will meet your specific requirements.
  • • Fitness for Purpose: We make no guarantee that our services will achieve any particular result or outcome.
  • • Non-Infringement: While we respect intellectual property rights, we cannot warrant that our content does not infringe third-party rights.
  • • Accuracy: We strive for accuracy but do not warrant that all information on the website is complete, accurate, or current.

Limitation of Liability

To the maximum extent permitted by law, Charcoal Ember, its directors, employees, partners, and affiliates shall not be liable for:

Indirect Damages

Any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses resulting from your access to or use of the website.

Service Interruptions

Any damages resulting from the interruption, suspension, or termination of our services, whether such interruption is authorized or not.

Third-Party Actions

Any damages arising from the conduct or content of third parties on or related to the website, including unauthorized access to or use of our servers.

Maximum Liability

In no event shall our aggregate liability exceed the amount you paid us, if any, for accessing our services during the twelve months preceding the claim.

Exclusions and Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

Indemnification Obligations

You agree to defend, indemnify, and hold harmless Charcoal Ember, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses arising from:

  • • Your use of and access to the website and services
  • • Your violation of any term of these Terms and Conditions
  • • Your violation of any third-party right, including intellectual property or privacy rights
  • • Any claim that your content caused damage to a third party
  • • Your violation of any law or regulation

This defense and indemnification obligation will survive termination of these Terms and Conditions and your use of the website.

Force Majeure

We shall not be liable for any failure or delay in performance under these Terms and Conditions that is caused by circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or extreme weather

• War, terrorism, riots, or civil unrest

• Government actions or regulatory changes

• Strikes, labor disputes, or supply chain disruptions

• Power failures, internet outages, or system failures

• Pandemics, epidemics, or health emergencies

In the event of force majeure, our obligations will be suspended for the duration of the event, and we will make reasonable efforts to minimize the impact and resume normal operations as soon as possible.

Legal Information and Dispute Resolution

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where Charcoal Ember operates, without giving effect to any principles of conflicts of law. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.

Informal Dispute Resolution

Before initiating any formal legal proceedings, you agree to first contact us to attempt to resolve any disputes informally. Most concerns can be resolved quickly and amicably through direct communication. We're committed to working with you in good faith to find mutually acceptable solutions.

Formal Proceedings

If informal resolution is unsuccessful, any disputes shall be resolved through binding arbitration or litigation in the courts of our jurisdiction, as appropriate. You waive any objection to venue or jurisdiction in these forums.

Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Severability and Integration

Severability Clause

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. The invalid provision will be replaced with a valid provision that most closely matches the intent of the original provision.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and Terms of Service, constitute the entire agreement between you and Charcoal Ember regarding your use of the website and services. These terms supersede any prior agreements or understandings, whether written or oral.

No Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of such right or provision. Any waiver of any provision will be effective only if in writing and signed by an authorized representative of Charcoal Ember.

Assignment

You may not assign or transfer these Terms and Conditions or your rights hereunder without our prior written consent. We may assign these terms at any time without notice to you, particularly in connection with a merger, acquisition, or sale of assets.

Terms Modification Policy

We reserve the right to modify these Terms and Conditions at any time. Changes will become effective immediately upon posting to the website unless otherwise specified. Material changes will be communicated through prominent website notices.

Your Acceptance of Changes

Your continued use of the website after changes are posted constitutes your acceptance of the modified terms. If you do not agree to the changes, you must stop using the website immediately.

We recommend reviewing these Terms and Conditions periodically to stay informed of any updates. The "Last Updated" date at the top of this page indicates when these terms were last revised.

Questions and Concerns

If you have questions about these Terms and Conditions or need clarification on any provisions, please contact us:

Email: [email protected]

Online: Contact Form

We're committed to addressing your concerns and providing clarity on our terms. Most inquiries receive a response within one business day.