Terms of Service
Last Updated: November 22, 2025
Agreement to Terms
These Terms of Service govern your use of the Charcoal Ember website and services. By accessing or using our website, you agree to be bound by these terms. If you disagree with any part of these terms, you should not use our website or services.
We've written these terms in plain language to make them as clear as possible. These terms constitute a legally binding agreement between you and Charcoal Ember.
Our Services
Charcoal Ember provides information about coffee roasting services, including wholesale partnerships, custom blend development, and roasting experience opportunities. Our website serves as a platform for:
Presenting information about our coffee roasting approach and services
Facilitating inquiries and communication with potential business partners
Providing educational content about coffee roasting practices
Connecting with businesses interested in quality coffee sourcing
Acceptable Use Policy
Permitted Uses
You may use our website to:
- • Browse and learn about our coffee roasting services
- • Contact us regarding potential business relationships
- • Read educational content about coffee roasting practices
- • Access publicly available information and resources
Prohibited Activities
When using our website, you agree not to:
- • Use the website for any unlawful purpose or in violation of these terms
- • Attempt to gain unauthorized access to our systems or networks
- • Interfere with or disrupt the website's functionality or servers
- • Transmit viruses, malware, or other harmful code
- • Harvest or collect information about other users without consent
- • Impersonate any person or entity or misrepresent your affiliation
- • Use automated systems to access the website without permission
- • Copy, modify, or distribute website content without authorization
Account and Access Terms
Account Creation
Currently, our website does not require account creation for general browsing. If we introduce account features in the future, you'll be responsible for maintaining the confidentiality of your credentials and all activities under your account.
Age Requirements
You must be at least 18 years old to use our services or enter into agreements with us. By using the website, you represent that you meet this age requirement and have the legal capacity to enter into these terms.
Access Restrictions
We reserve the right to refuse service, terminate access, or remove content at our discretion, particularly if we believe you've violated these terms or engaged in conduct that harms our business or other users.
Service Availability and Modifications
Website Uptime
While we strive to maintain consistent website availability, we cannot guarantee uninterrupted access. Our website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We'll make reasonable efforts to minimize downtime.
Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without prior notice. This includes changing features, content, pricing, or service offerings. We're not liable for any modifications or discontinuations.
Geographic Restrictions
While our website is accessible globally, our coffee roasting services may only be available in specific geographic areas. We reserve the right to limit service availability based on location, legal requirements, or operational considerations.
Feature Updates
We regularly update our website with new features, content, and improvements. Your continued use of the website following updates constitutes acceptance of any changes. Major changes to these terms will be communicated through website notices.
Intellectual Property Rights
Our Content Ownership
All content on this website, including text, graphics, logos, images, and software, is the property of Charcoal Ember or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
The Charcoal Ember name, logo, and related marks are trademarks of our business. You may not use these marks without our prior written permission.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include:
- • Copying or reproducing content for commercial purposes
- • Modifying or creating derivative works from our content
- • Removing copyright or proprietary notices
- • Using content in a manner that suggests endorsement
User-Generated Content
If you submit feedback, suggestions, or other communications to us, you grant us a perpetual, royalty-free license to use that content for business purposes. We're not obligated to use or respond to any submissions.
Copyright Infringement
If you believe content on our website infringes your copyright, please contact us with detailed information about the alleged infringement. We take intellectual property rights seriously and will investigate claims promptly.
Third-Party Links and Content
Our website may contain links to third-party websites or resources. These links are provided for convenience and do not constitute endorsement of the linked sites or their content.
Important: We have no control over third-party websites and are not responsible for their content, privacy policies, or practices. Your use of third-party sites is at your own risk and subject to their terms and conditions.
We recommend reviewing the terms and privacy policies of any third-party websites you visit. We're not liable for any damages or losses resulting from your use of third-party sites.
Communications and Contact
Contact Forms
When you submit information through our contact forms, you consent to us using that information to respond to your inquiry and for the purposes described in our Privacy Policy. We'll typically respond within one business day.
Service Communications
If you engage our services, we may send you communications related to your account, services, or important updates. These service-related communications are not marketing messages and cannot be opted out of while you're using our services.
Marketing Communications
With your consent, we may send you marketing communications about our services. You can opt out of marketing emails at any time by using the unsubscribe link in the emails or contacting us directly.
Disclaimers and Limitations
Service Disclaimer
Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that:
- • The website will be uninterrupted, timely, secure, or error-free
- • The information provided will be accurate or reliable
- • Defects will be corrected
- • The website is free of viruses or harmful components
Limitation of Liability
To the fullest extent permitted by law, Charcoal Ember shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- • Your access to or use of or inability to access or use the website
- • Any conduct or content of third parties on the website
- • Unauthorized access, use, or alteration of your transmissions or content
Indemnification
You agree to indemnify, defend, and hold harmless Charcoal Ember, its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or expenses arising from your use of the website, violation of these terms, or infringement of any third-party rights.
Termination
We may terminate or suspend your access to our website immediately, without prior notice or liability, for any reason, including if you breach these Terms of Service.
Upon termination, your right to use the website will cease immediately. All provisions of these terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
Governing Law and Disputes
Applicable Law
These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which Charcoal Ember operates, without regard to conflict of law principles.
Dispute Resolution
Any disputes arising from these terms or your use of our services should first be addressed through direct communication with us. We're committed to resolving issues fairly and efficiently. If informal resolution fails, disputes will be resolved through the appropriate legal channels in our jurisdiction.
Changes to Terms of Service
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. The "Last Updated" date at the top of this page indicates when these terms were last revised.
Your continued use of the website after changes are posted constitutes acceptance of the revised terms. We encourage you to review these terms periodically. If you disagree with any changes, you should discontinue use of the website.
Questions About These Terms
If you have questions or concerns about these Terms of Service, please contact us:
Email: [email protected]
Online: Contact Form